Privacy Policy

This Privacy Policy explains how King Billy Casino (“we”, “us”, or “our”) collects, uses, stores, shares, and protects your personal information when you access or use our website and services. This policy applies to all users residing in Australia and is designed to comply with applicable privacy laws, including the Australian Privacy Act and relevant regulations.

1. Collection of Personal Information

We collect personal information necessary to provide our services, comply with legal obligations, and enhance your user experience. The types of personal data we may collect include, but are not limited to:

• Identification information (such as full name, date of birth, and government-issued identification documents)
• Contact details (such as email address, phone number, and residential address)
• Account information (such as username, password, and account activity records)
• Financial and payment details (such as bank account numbers, credit card information, and payment transaction history)
• Technical and usage data (such as IP address, browser type, device information, and usage logs)
• Marketing preferences and communication records

Personal information is primarily collected directly from you during account registration, when you update your profile, make transactions, or interact with our customer support. Some data may be collected automatically through cookies and similar tracking technologies as you use the website.

2. Use of Personal Information

We use your personal information for the following purposes:

• To create, manage, and maintain your user account
• To verify your identity and ensure compliance with age and anti-money laundering requirements
• To process deposits, withdrawals, and other financial transactions
• To provide access to our games, promotions, and services
• To communicate with you about your account, transactions, and updates to our services
• To respond to your inquiries and provide customer support
• To comply with legal and regulatory obligations
• To conduct security, fraud prevention, and risk management activities
• To analyze website usage and improve our services
• To send marketing communications, where permitted by law and according to your preferences

3. Disclosure of Personal Information

We may disclose your personal information to the following categories of recipients:

• Service providers who assist us with payment processing, identity verification, data storage, customer support, and other operational needs
• Regulatory authorities, government agencies, or law enforcement bodies when required by law or to comply with regulatory obligations
• Professional advisors, such as legal, compliance, or financial consultants
• Other entities in the event of a business transfer, merger, or reorganisation, provided that such parties are bound by appropriate confidentiality and data protection obligations

We will not sell, rent, or trade your personal information to unaffiliated third parties for marketing purposes.

4. International Data Transfers

Your personal information may be processed and stored in countries outside of Australia. In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws. These measures may include contractual clauses, technical and organizational security controls, and audits of service providers.

5. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include the use of encryption, secure servers, firewalls, regular security assessments, and controlled access to personal data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements. When personal information is no longer required, it will be securely destroyed or anonymised in accordance with our data retention policy.

7. Your Rights

As an Australian resident, you have certain rights regarding your personal information. These include:

• The right to access your personal data and request a copy
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your data, subject to legal and regulatory requirements
• The right to object to or restrict processing of your data in certain cases
• The right to withdraw consent to marketing communications at any time

To exercise these rights, please contact our Data Protection Officer using the contact details provided at the end of this policy. We may require verification of your identity before processing your request.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and support website functionality. Cookies are small files stored on your device that allow us to recognise your preferences and improve our services. You can manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of the website.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be posted on this page and, where appropriate, notified to you by email or through your account. We encourage you to review this policy periodically to stay informed of how we protect your information.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Data Protection Officer at: [email protected]. We are committed to addressing your inquiries promptly and in accordance with applicable privacy laws.

By using King Billy Casino’s website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.